Thanks for posting on our Community Forums for assistance with your local channels, user_529xe9. I'm sorry to hear about the issues you've been experiencing, and I'd like to help. What troubleshooting steps have you tried so far? Did you try uninstalling and reinstalling the Stream App? Is this affecting all of your devices?
Im all set now . Somehow I mistakenly clicked on a filter in the Xfinity stream app. I actually did that when those channels abruptly dissappeared . In an attempt to retrieve them I clicked on ‘ my favorites.’ hoping that would help . So I cleared all filters and viola the 3 local channels came back . Btw this is in the app on my iPhone .
However the Xfinity stream app on my TCL Roku TV says I have no channels without a video subscription even tho Xfinity stream is included with my internet per my account information . Why is that ?
user_529xe9 Awesome news, I'm happy that you figured out the filter and have all channels back. I'm sorry for the trouble with accessing the app through the TCL Roku TV. Some devices like Roku TV's require a Xfinity TV subscription. If you have an internet only account, some compatible devices will have limited access to the Xfinity Stream app.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ok thank you yes that seems to be the case based on the message that came in the screen .
Ive also found that sometimes the live tv listings for those 3 local channels gets glitchy and I’ve been using the Xfinity stream app on my phone since it came out years ago . I’ve never had an issue at all . If I close and reopen the app they may reappear . Last night they were there but a particular show on CBS when I clicked on it no “watch now” button appeared . However that feature was available for the show after the one I wanted . So I got into the channel that way . All shows on the other network were fine .
Thank you for trying that and I do know some issues came up since their last update but I am glad you found a workaround. Please let us know if that changes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
2.8K Messages
26 days ago
Thanks for posting on our Community Forums for assistance with your local channels, user_529xe9. I'm sorry to hear about the issues you've been experiencing, and I'd like to help. What troubleshooting steps have you tried so far? Did you try uninstalling and reinstalling the Stream App? Is this affecting all of your devices?
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