Missing channels again

As mentioned, this issue happened about 5 months ago to a lot of people and it turned out to be a technical issue on your end, so I'm assuming this is the same problem. It's happening across all my devices.All the channels that I pay for are missing from the guide. For example LMN lifetime discovery weather channel, etc., are all suddenly gone. The guide itself shows some of the free channels but parts of the channel guide are completely blacked out ,so the whole thing is not functioning well. We've done all the troubleshooting. I've talked to two different people and we've restarted the router took the app off added the app etc etc etc. Again,  it's not on my end, I was just trying to find out what the status is, cuz I keep being told they know about it and that it would have been fixed last week.

Thank you for elaborating, @user_smuhof. Let's troubleshoot this issue together. Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

There's nothing to troubleshoot. We've done all of that. I was told it was a technical issue on your end related to the app and /or the guide itself. Apparently you guys know about it, I just need to know the status of the situation.

@user_smuhof - Thank you for taking the time to share that with me—I can understand how frustrating it is when an issue keeps coming back or doesn’t seem fully resolved. You mentioned this first started about five months ago, and I just want to make sure we have the full picture so we can get to the root of it. Has this been happening since then, or did the missing programs reapear at some point and they went missing again just now?
Since noticing the current problem now, have you had a chance to try any troubleshooting steps, like uninstalling and reinstalling the app? Or, are you referencing the troubleshooting you did prior? I’m here to work through this with you and make sure we get things running smoothly again.

Thank you for confirming, and are you at home connected to your Xfinity Wifi as well? Some content is not available if you are away from your home, which would include if you are at home but using mobile data and not your home internet. 

At home using Xfinity wifi. It's an app issue across all devices; laptop, phone, and smart tv. As I said, it's apparently happening to a lot of people and somebody is supposedly working on it so, we've done all the troubleshooting.

I am not able to locate any known issues regarding missing channels using the Xfinity stream app. We do have a few where there are specific episodes or closed captioning missing, but nothing that I can find for our standard TV channel lineup options about missing channels. Have you, by chance, used the Xfinity assistant for an account refresh? 

That's weird because two agents from last week said it was an issue effecting many people. Yes, we did a refresh. Maybe look at my issue from 5 months ago and see what the issue and resolution was then. There is a chat on this platform that you should still be able to see. 

I do see that, however, that was an issue that was resolved already for quite a few months. You may be encountering the same errors, but it has not been marked as a known issue at this time. If it were a known issue, we would also normally link your account to the known issue with a ticket. Have you by chance received a ticket number? 

You mentioned all devices. Do you have a mobile device available for testing? If so, could you try turning on the airplane mode for the device for a few min and then turning it back off before trying to log back into the app to see if the channels are available?