It would seem, in Xfinity's infinite wisdom, they have decided that the mini guide would be removed with TV's with less than 2G of memory to improve performance. That explains why my Q80T TV still has it ( it has approx 3 gig of memory ) and my other Samsung TV ( UN50U710D ) has less that 1 gig and has no mini guide. I'm not sure why this just happened a few weeks ago and not in April when it was released as my TV's update apps automatically. BTW Xfinity, the performance is no better. Also Xfinity, you need to add this to your knowledge base as this is directly from one of your other threads. This would save a lot of user frustrations as the answer in this thread could have been provided sooner. Also Xfinity, the days of renting your boxes are slowly coming to an end as streaming is the future (IMO). You need to concentrate on making the streaming app like the "cable box" experience. So far it lacks the polish and efficiency of other streaming video apps. The mini guide made the streaming app usable, but now......
To close, I've been an Xfinity customer for over 40 years, but I get closer and closer every day to "cutting the cord". This is just one more nail in the coffin.
My mini guide on all of my Samsung tvs is missing the mini guide too. And whenever you go back to 'live tv' which is the channel lineup guide, it always resets to channel 2, instead of staying on the channel you were just on. It was working pretty great before the update, but now so sluggish!
@rupaul129 - Oh no! This is not the experience we want for anyone. Have you tried using the Xfinity My Account app to troubleshoot your mini guide?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_a9a8d3, Thank you for reaching out with your concerns about the mini guide missing. Let us know if you are still having issues so that we can run through some troubleshooting steps.
@XfinityAngie Not only do we not have the mini guide (for 3 days now) but each morning we have to delete the xfinity stream app and reinstall it otherwise we get no cable.
@user_cd622f That is great troubleshooting! An uninstall and reinstall will fix most issues. Let's try some account-specific troubleshooting now.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_1787b3 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
@user_9f584f Nope. Had a long phone call with a very pleasant representative, but not only is our mini guide still unavailable, each morning I have to delete the stream app and reinstall it or we have no cable TV at all.
Mini guide still missing from my Samsung… seems to have been a problem on LG tvs several months ago so someone from Xfinity should be able to post how to repair… anyone out there???
@user_5217a3 Have you tried uninstalling and reinstalling the app? We can also attempt some additional troubleshooting with you. Would you please send a direct message with your name and complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Mini guide is an issue with Samsung apparently. I understand it was previously a problem with LG TVs. Since they had an experience with this with another manufacturer, you'd think they'd have some idea how to deal with this. Or, this is their way to get people to pay extra to have a box. Either way, this is really poor behavior and adds to the sour taste in my mouth over making the switch to them.
Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
Official Solution
user_cd622f
Visitor
•
4 Messages
2 years ago
All,
It would seem, in Xfinity's infinite wisdom, they have decided that the mini guide would be removed with TV's with less than 2G of memory to improve performance. That explains why my Q80T TV still has it ( it has approx 3 gig of memory ) and my other Samsung TV ( UN50U710D ) has less that 1 gig and has no mini guide. I'm not sure why this just happened a few weeks ago and not in April when it was released as my TV's update apps automatically. BTW Xfinity, the performance is no better. Also Xfinity, you need to add this to your knowledge base as this is directly from one of your other threads. This would save a lot of user frustrations as the answer in this thread could have been provided sooner. Also Xfinity, the days of renting your boxes are slowly coming to an end as streaming is the future (IMO). You need to concentrate on making the streaming app like the "cable box" experience. So far it lacks the polish and efficiency of other streaming video apps. The mini guide made the streaming app usable, but now......
To close, I've been an Xfinity customer for over 40 years, but I get closer and closer every day to "cutting the cord". This is just one more nail in the coffin.
https://forums.xfinity.com/conversations/x1/missing-mini-guide/62db365d6f170a2f7efb365b?commentId=62dddb1c6a3f856065f6d062&replyId=62de6d416f170a2f7efb5a2e
1
user_850047
Visitor
•
1 Message
2 years ago
My mini guide is also missing from my Samsung TV. It was there yesterday
0
rupaul129
Visitor
•
1 Message
2 years ago
My mini guide on all of my Samsung tvs is missing the mini guide too. And whenever you go back to 'live tv' which is the channel lineup guide, it always resets to channel 2, instead of staying on the channel you were just on. It was working pretty great before the update, but now so sluggish!
2
user_cd622f
Visitor
•
4 Messages
2 years ago
I have 3 Samsung TV’s and only the QLED TV still has the mini guide. The other 2 TV’ are a Series 6 and 7. The mini guide was there a few days ago
0
0
user_1787b3
Visitor
•
6 Messages
2 years ago
Mini guide on both Samsung tvs went out yesterday. Can’t change channels.
0
0
XfinityAngie
Official Employee
•
1.3K Messages
2 years ago
@user_a9a8d3, Thank you for reaching out with your concerns about the mini guide missing. Let us know if you are still having issues so that we can run through some troubleshooting steps.
5
0
user_cd622f
Visitor
•
4 Messages
2 years ago
The problem is still occurring on my Series 6 and 7 Samsung TV’s. It is not occurring on my QLED Q80
0
0
user_9f584f
Visitor
•
4 Messages
2 years ago
Any help from xfinity?
3
0
user_5c5083
Visitor
•
2 Messages
2 years ago
Mini guide still missing from my Samsung… seems to have been a problem on LG tvs several months ago so someone from Xfinity should be able to post how to repair… anyone out there???
0
0
user_5217a3
Visitor
•
5 Messages
2 years ago
My mini guide is also missing on my Samsung, as well as the guide going back or 2. Can you please help us? This seems like a continuous problem.
0
0
user_9f584f
Visitor
•
4 Messages
2 years ago
The mini guide is still missing on my Samsung TV. Direct Messaging reached out to me on Saturday - so they think we just sit and wait for contact?
0
user_5217a3
Visitor
•
5 Messages
2 years ago
My Mini guide is gone on my Samsung
2
user_1787b3
Visitor
•
6 Messages
2 years ago
Mini guide is an issue with Samsung apparently. I understand it was previously a problem with LG TVs. Since they had an experience with this with another manufacturer, you'd think they'd have some idea how to deal with this. Or, this is their way to get people to pay extra to have a box. Either way, this is really poor behavior and adds to the sour taste in my mouth over making the switch to them.
1
user_db4581
Visitor
•
2 Messages
2 years ago
Why in this day and age you guys can’t figure this out.
0
user_5217a3
Visitor
•
5 Messages
2 years ago
My Mini guide is STILL MISSING
1
0