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user_0y5pmf
1st Topic

Visitor

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3 Messages

Friday, May 9th, 2025 6:52 PM

Max Sports Streaming

POOR STREAMING OF MAX COVERAGE OF SPORTS: When watching any games featured on Max, e.g. NCAA Final Four, NBA Playoffs that are live on TNT and featured coverage on Max, they constantly freeze, have disjointed video and sound that make them unwatchable when viewed on Max. I have high-speed internet, Ad-free Max subscription, which suggests Xfinity is restricting bandwidth for TNT coverage through Max. VERY POOR. What is the solution to permit viewing of these events featured on Max?

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3 days ago

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XfinityThomasB

Official Employee

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2K Messages

23 days ago

Howdy user_0y5pmf

Appreciate you looping us in on this situation with the streaming quality. I was wondering if you have issues with other streaming platforms from a quality position? Does the Xfinity Stream app also have these same hiccups in quality? 

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user_io7gri

Visitor

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2 Messages

5 days ago

Streaming the French Open on Max thru Xfinity sucks! Xfinity and Max need to do something. Subpar!!

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user_0y5pmf

Visitor

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3 Messages

Whatever agreement exists between Max and Xfinity obscures where the problem lies. When watching the NBA playoffs, with its frozen screens and jittery pauses, the screen will go dark and tell me I'm no longer connected to the internet, tell me to inspect my connection and coverage will resume when I'm reconnected. When I go to my Xfinity app to check my internet connection and speed, it confirms no problem with internet, getting above the 1 Gb speed I'm paying for. This certainly suggests there is a limited amount of bandwidth allocated for my customer subset of Xfinity - HBO Max subscribers. In addition, the customer no-service from off-shore suggests it must be my TV, and wants the model number and year purchased. Of course, the same TV connected through Xfinity equipment has no problems streaming from any other source. They are clearly marketing and selling a product they are unwilling to support. Shame on them!

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5 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

 

user_0y5pmf Thanks so muhc for reaching out to us here to let us know about the issue you have been experiencing! Our Xfinity Forums team can assist you with adding phone service for your mother. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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3 days ago

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