cs1955's profile

Regular Visitor

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6 Messages

Fri, Apr 16, 2021 5:03 AM

Majority of channels not working on Xfinity Streaming

Similar to many other posts here, when I attempt to view nearly any of the channels for which I am paying, I am prompted with a message that "This requires a subscription."

Is there a confirmed issue on xfinity's side regarding this, or is there something that needs to get resolved with my account.  I have attempted xfinity customer support about 5-6 times, and every chat ends with "it will be fixed within 24 hours", only for it to not be.  Getting tired of the brush off.

Responses

ComcastValerie

Official Employee

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90 Messages

1 m ago

Hello, @, thank you for taking the time to create a new post and let us know of your issue. I am sorry to hear you are experiencing an issue with your cable subscription. When I am trying to relax and catch up on my shows getting an error message is the last thing I want to see. I see your post was a couple days ago, can you confirm if you are still experiencing this same issue?

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