Regular Visitor
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6 Messages
Majority of channels not working on Xfinity Streaming
Similar to many other posts here, when I attempt to view nearly any of the channels for which I am paying, I am prompted with a message that "This requires a subscription."
Is there a confirmed issue on xfinity's side regarding this, or is there something that needs to get resolved with my account. I have attempted xfinity customer support about 5-6 times, and every chat ends with "it will be fixed within 24 hours", only for it to not be. Getting tired of the brush off.
Responses
ComcastValerie
Official Employee
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88 Messages
23 d ago
Hello, @cs1955, thank you for taking the time to create a new post and let us know of your issue. I am sorry to hear you are experiencing an issue with your cable subscription. When I am trying to relax and catch up on my shows getting an error message is the last thing I want to see. I see your post was a couple days ago, can you confirm if you are still experiencing this same issue?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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