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larissaej
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Frequent Visitor

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13 Messages

Mon, Jun 3, 2019 6:00 PM

MacOS Catalina/Safari Upgrade no streaming in Safari

I seem to remember having this issue before and I think it is related to Safari/browser versions being restricted by Xfinity but after upgrading my Mac this afternoon, I can no longer access live video streams via Xfinity in Safari Version 13.0 (15608.1.24.40.4).  I can view them in Chrome (which is a released version).

 

There is no error message just a black screen once I click on a listing in the guide.  

 

Can anyone confirm that beta versions of browsers aren't supported for Xfinity streaming?

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Frequent Visitor

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5 Messages

2 y ago

Does not work form me. 

 

Safari Version: Version 13.0 (15608.1.27.40.1)

MacOS Version: Catalina 10.15 Beta (19A487m)

Rustyben

Expert

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24K Messages

2 y ago


@gatsbysdad wrote:

Does not work form me. 

 

Safari Version: Version 13.0 (15608.1.27.40.1)

MacOS Version: Catalina 10.15 Beta (19A487m)


did you check to see if a new flash version is available for your PC (load while using safari). did you click on the 'lock' to left of url and 'allow' flash (each time)?

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Frequent Visitor

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5 Messages

2 y ago

Thank you for replying. I did check. I'm running Flash version 32.0.0.207. Works on Chrome. 

larissaej

Frequent Visitor

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13 Messages

2 y ago

It's a little more complicated to allow Flash on a Mac especially in Safari.  This is done in the Safari Preferences and multiple settings must be enabled in order for streaming to work.

 

Safari>Preferences>Websites

AutoPlay > Allow All Auto-Play for Xfinity.com

Content Blockers > Off for Xfinity.com

Adobe Flash Player (32.0.0.192) >On for Xfinity.com 

 

These are all set correctly.  

 

I have another Mac running High Sierra and it is not a problem.  Xfinity Streaming is fine.

 

I believe this is a versioning issue where Comcast blocks streaming to browsers that it does not support/approve. In this case, browsers in development/beta.  Catalina is still only in Beta 2. 

Frequent Visitor

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5 Messages

2 y ago

I confirmed all the settings. Same issue. 

 

I suspect you are correct. Comcast must be blocking Safari. It used to work. I guess I'm stuck with Chrome on Catalina for now. Unless I can come up with a solution. 

 

Thank you for your help!!

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Hey All, 

Thanks for posting on the forums! Appreciate you taking the time to bring this Safari issue to our attention. 

 

We still support Safari for XFINITY Stream. I'd be happy to get you all in contact with our advance repair team so we can track this and provide a resolution ASAP. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

Regular Visitor

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1 Message

2 y ago

Hello,

  I am having the same problem--have gone through all of the steps to make sure Adobe Flash is on.  Just get the black "loading" screen when I click on a channel to stream it through Xfinity.

 

Thanks

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

SarahGrave, thanks for letting me know about the streaming issue with Catalina. I haven't worked with this Beta OS much so I'll get you in the right hands! I got your private message so I'll follow up there. Appreciate you reaching out on the forums! 

 

 

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Hi All, 

 

I got a report from a forum user that they are now able to use the Stream portal via Catalina. Can anyone else confirm? 

 

Ken

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Still no luck. I'm using Chrome. Gave up on Safari and working with Comcast on it. 

Gotcha! I see you're working with Martin so I'll let him work with you! 

 

Ken

Frequent Visitor

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5 Messages

2 y ago

Still no luck. I'm using Chrome. Gave up on Safari and working with Comcast on it. 

Frequent Visitor

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5 Messages

2 y ago

I just installed today's beta Catalina relase 10.15 (19A526h) Safari 13.0 (15608.1.37) and streaming now works. 

New Poster

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1 Message

2 y ago

i have the same issues, however i cannot get it to stream on my chrome browser either.

Official Employee

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2.9K Messages

2 y ago

Greetings, gatsbysdad and shawnanthony90! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues streaming after upgrading Safari. That's certainly frustrating. I just wanted to follow up to see if you were still having issues. If you are, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

2 y ago


FWIW what is the plan going forward? Flash as a platform is dead. In July 2017, Adobe announced that it would declare Flash to be end-of-life at the end of 2020, and will cease support, distribution, and security updates for Flash Player.

 

Any official anouncement from the Xfinity team?

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