Low video quality for live TV on https://www.xfinity.com/stream/

Hello, @user_fbd47e Welcome to our Xfinity Community Forum page! Thank you for participating and posting your questions here!

I am terribly sorry that you are having troubles with the quality of the Stream app. Just to confirm are you streaming from the web browser online or directly from our app? Also, what type of device are you streaming on? 

Same issue with xfinity stream BETA on my new LG C1 TV.  It looks like SD, at best.  Live sports look terrible (I also could not read the jersey numbers of the players during the conference championship games) and I am extremely disappointed.  I had a chat session with tech support yesterday, 1/31/2022, followed by two escalating call backs (level 1 and then level 2 tech support).  In all 3 sessions, they sent signals and had me uninstall and reinstall the app or just close it and restart it.  No improvement, so they sent a tech to my house today, 2/1/2022, who acknowledged the poor picture quality and took pictures and videos of it with his cell phone.  He later spoke to his supervisor and called me and left me a voicemail and texted me to say, "So basically the app is in standard format not HD format even though you can get the 8 hundred channels [which are supposed to be the HD channels] of the app those channels aren't in HD format on the streaming app."  In his voicemail, he suggested I get an additional cable box if I want an HD picture on my 2nd TV.  I already pay over $200 per month for Internet and TV (and phone, even though we don't want the phone but have it because the package that includes it is cheaper than any option w/o it).  We have only one X1 cable box and we were told that we did not need additional boxes for our other TVs - that the xfinity stream app would be a cheaper (no additional cost) solution to getting live HD TV on our other TVs.  Apparently, that is not true.  "TV", yes; HD, no.  I do not want to shell out another $10 per month for another cable box, and certainly not for each TV in my house.

Besides what the in-person tech told me today, this is how I know it's the xfinity stream app (either compressing the data or really only sending SD) that is causing all the weird video artifacts (pixelating, haloing / mosquito noise around people, and low resolution, like you can't even make out that basketball players have a face or not) and not anything else:  1) picture on my other TV connected to X1 cable box looks excellent; 2) we have Gigabit (1,200 Mbps) Internet and the latest XB7 wireless router; download rate at the new LG C1 TV over the 5 GHz WiFi verified at 247.24 Mbps (using the Netflix, Get Help, Check your network); Netflix and Amazon Prime streaming on same LG C1 TV look amazing and I am not talking about the 4K content, just HD (shows where it says HD).

Bottom line, the xfinity stream app is not a solution to watching live HD TV on a Smart TV - you can watch live TV but it looks terrible.  I was hoping to show the Super Bowl on 2 TVs for a Super Bowl Party, but I will not be able to do that using the xfinity stream app on the 2nd TV.  I am hoping I can use the Peacock streaming app and that it will look like HD.  I am not sure what I'm going to do for sports on CBS and FOX.

This issue has been persistent since OCTOBER and they continue to deflect or say there's not an issue, even though some employees on this forum have acknowleged an issue, while others directly contradict those employees. If you scroll through some of the posts over the last few months, you'll see the persistent issues that have been occurring. Its absolutely ridiculous and the abhorrent customer service I have received in this forum about this issue is laughable. Nothing will change, even if you contact them. I've spent countless hours with multiple agents and escalations through levels of tech support, but NOTHING has changed whatsoever. They have intentionally downgraded service in a noticible way to save bandwith and force you to install additional boxes at more cost to you. 

Good luck getting answers. (By the way, you won't, and you'll only get more frustrated)

What resolution and bitrate are used for video via https://www.xfinity.com/stream/ through a web browser?  Even when filtering to only view "HD" channels it's clearly not 1080p.

Just wanted to add a final follow-up here.  There are countless threads and posts from users experiencing this issue, and each time a support employee pretends this must be a new issue on the user's end that can be resolved.  This is simply not true.  The stream quality is 720p with a low bit-rate in 2022, so admitting that it's not HD is the appropriate first response to complaints about this issue.  Pretending that users are having a uniquely poor experience that they may be able to fix by trying another device is insulting.

I'm officially done with Xfinity tv.  I just signed up for Youtube TV and it looks great in a web browser.  Imagine that, HD quality streaming in the 21st century; Xfinity, you should look into it!

After the latest update to the Xfinity App the viewing quality is terrible.  You cannot watch anything live without have a ghosting and movement lag experience.  I pay way to much for my Xfinity, but have some TVs were I need to use the App.  What is the solution to fix this issue?