Visitor
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5 Messages
Lost movie purchases
So i go in to watch some of my movie purchases this morning on xfinity stream only to find out Star 80, Elvis, Modern Problems, The incredible shrinking woman , what dreams may come and american sniper are no longer there with the newer purchases and it says add + ?? I have put a lot and i mean a lot of money into these movies as they are a few of my favorites now i dont have them? Please help ! I am a diamond member and been a loyal customer.
Amanda
XfinityMatthew
Official Employee
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2.2K Messages
15 days ago
Hello @user_2apdvy Thanks for reaching out. Just to confirm in the Stream app you are navigating to saved > purchases and that is where they are missing from? What is the oldest purchase it is showing?
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user_6829c6
Visitor
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4 Messages
4 hours ago
I recently switched from my old Comcast DVR service to Xfinity NOW. I use the same login information, but my past movie purchases are completely missing from my library. Can you please locate my old account history and link my past movie purchases to my new active account number?"
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