user_d1abb0 we'll want to reset equipment and refresh services. Did you refresh your services when using the Xfinity Assistant? Can you also tell us what devices you’re streaming on? We'll also want to test multiple devices.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityKei
Official Employee
•
2.8K Messages
2 months ago
@user_le6p4t Our team is here to help! Can you tell us more about what's going on.
Are you seeing any error codes or messages?
Are you watching on your cable box or a streaming device?
Do you have more than one box that's having this issue?
2
0