kelgas619's profile

Regular Visitor

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1 Message

Mon, Sep 28, 2020 11:00 PM

Logout of All Devices Using Xfinity Stream

Hi!  How do I deactivate xfinity stream on devices like ipads and iphones?  My former roommate is still watching tv, movies, etc on xfinity stream via my account and I would like to have her removed.  I've seen something about deprovisioning.  Please advise.  Thank you!

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Rustyben

Expert

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24K Messages

9 m ago


@kelgas619 wrote:

Hi!  How do I deactivate xfinity stream on devices like ipads and iphones?  My former roommate is still watching tv, movies, etc on xfinity stream via my account and I would like to have her removed.  I've seen something about deprovisioning.  Please advise.  Thank you!


beside changing your own password before deprovisioning, go to Xfinity.com and sign in. go to account, then users. are any users listed there? if so, they need to change their pass there, too. if one or more are listed that you wish to remove access to the stream app you can set access or remove the users from your account.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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2.5K Messages

9 m ago

Hi there, kelgas619. Thank you for posting here for support. I can do this for you on my end! Please go ahead and send me a PM with your first and last name, we will go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

Visitor

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1 Message

How do I get this done also?

Official Employee

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2.7K Messages

This 8-month old thread is being closed. Please create a new topic of your own here on this board detailing your issue.

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