Visitor
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1 Message
login won’t work locked out
the app for xfinity asked for log in agian and not i can’t get in on my ipad, newest ios and reset back to factory settings. my iphone works nothing else will for xfinity works on my ipad. i can log into the app it keeps asking for my log in name over and over again. don’t know what to do. it says now try at it is locked. i pay 300-800 a month with purchases and now cant use my ipad. PLEASE help
secotms
New Poster
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3 Messages
2 days ago
I tried about 10 times to sign in. Eventually I did succeed but extremely frustrating. It kept getting stuck after trying to hit continue.
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XfinityCarolyn
Official Employee
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517 Messages
2 hours ago
Thanks for bringing this to our attention. I understand your frustration, and this is not the experience we want our customers to have. I would be more than happy to review the account and assist with a resolution. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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