Regular Visitor
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4 Messages
Log out devices using stream
I’ve seen where you can remotely deprovision all devices signed into my account. I want to make sure only the devices I want logged in are logged in. Can this be done to my account? Thank you.
Rustyben
Expert
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24.6K Messages
6 years ago
process is to change password to the account(s) that you have created (might check to see if you know all the account usernames), then request all stream devices to be deprovisioned. then each device will stop working until logged back in again on an account and password.
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McCaskey72
Regular Visitor
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4 Messages
6 years ago
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McCaskey72
Regular Visitor
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4 Messages
6 years ago
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McCaskey72
Regular Visitor
•
4 Messages
6 years ago
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Rustyben
Expert
•
24.6K Messages
6 years ago
have you added other users (besides main account) to your xfinity account?
for your own username (primary) after changing password, wait up to 72 hours for an official employee to respond here or call 800-Comcast, select technical support (TV) and ask the agent to transfer you to the app support team. ask the app support team member to deprovision all streaming devices on your account. then each device must sign in again (with the already new password). fixed?
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