Fri, Sep 27, 2019 2:00 PM
2 y ago
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@McCaskey72 wrote:I’ve seen where you can remotely deprovision all devices signed into my account. I want to make sure only the devices I want logged in are logged in. Can this be done to my account? Thank you.
process is to change password to the account(s) that you have created (might check to see if you know all the account usernames), then request all stream devices to be deprovisioned. then each device will stop working until logged back in again on an account and password.
@McCaskey72 wrote:I have changed my password but once you are logged into the app, it doesn’t sign you out. I know this from my own app, it never made me sign in with the new password after I changed it. And I believe there is another person signed in. I’ve read on the boards that it has to be done remotely by an employee, that is why I started a post. All of the old posts they’ve done it on, are closed for comments.
have you added other users (besides main account) to your xfinity account?
for your own username (primary) after changing password, wait up to 72 hours for an official employee to respond here or call 800-Comcast, select technical support (TV) and ask the agent to transfer you to the app support team. ask the app support team member to deprovision all streaming devices on your account. then each device must sign in again (with the already new password). fixed?