McCaskey72's profile

Regular Visitor

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4 Messages

Fri, Sep 27, 2019 2:00 PM

Log out devices using stream

I’ve seen where you can remotely deprovision all devices signed into my account. I want to make sure only the devices I want logged in are logged in. Can this be done to my account? Thank you.

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Responses

Rustyben

Expert

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24K Messages

2 y ago


@McCaskey72 wrote:
I’ve seen where you can remotely deprovision all devices signed into my account. I want to make sure only the devices I want logged in are logged in. Can this be done to my account? Thank you.

process is to change password to the account(s) that you have created (might check to see if you know all the account usernames), then request all stream devices to be deprovisioned. then each device will stop working until logged back in again on an account and password.

Regular Visitor

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4 Messages

2 y ago

I already changed my password and selected to log out of all devices. And it didn’t log out of the Xfinity app.

Regular Visitor

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4 Messages

2 y ago

They are not on my wifi. I believe there is someone logged onto another device streaming content. I’ve had to relog into app using my log in but not the Xfinity app itself, even with a new password. I’d like to remotely kick every device using my password off that they have to relog in using my new password.

Regular Visitor

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4 Messages

2 y ago

I have changed my password but once you are logged into the app, it doesn’t sign you out. I know this from my own app, it never made me sign in with the new password after I changed it. And I believe there is another person signed in. I’ve read on the boards that it has to be done remotely by an employee, that is why I started a post. All of the old posts they’ve done it on, are closed for comments.
Rustyben

Expert

 • 

24K Messages

2 y ago


@McCaskey72 wrote:
I have changed my password but once you are logged into the app, it doesn’t sign you out. I know this from my own app, it never made me sign in with the new password after I changed it. And I believe there is another person signed in. I’ve read on the boards that it has to be done remotely by an employee, that is why I started a post. All of the old posts they’ve done it on, are closed for comments.

have you added other users (besides main account) to your xfinity account? 

 

for your own username (primary) after changing password, wait up to 72 hours for an official employee to respond here or call 800-Comcast, select technical support (TV) and ask the agent to transfer you to the app support team. ask the app support team member to deprovision all streaming devices on your account. then each device must sign in again (with the already new password). fixed?

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