ilovesaavedra14's profile

New Poster

 • 

1 Message

Mon, Jan 20, 2020 12:00 PM

Log out all people on my account.

Someone is using my Xfinity Stream account. I have tried changing the password and it does not kick them out. I have tried to manage devices and kick them off that way but there are no devices showing. How can I log everyone out of my xfinity account? I’ve called in a million times and no one is helping me get this resolved.

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@ilovesaavedra14 wrote:
Someone is using my Xfinity Stream account. I have tried changing the password and it does not kick them out. I have tried to manage devices and kick them off that way but there are no devices showing. How can I log everyone out of my xfinity account? I’ve called in a million times and no one is helping me get this resolved.

what you describe could be actually caused by being in an apartment/condo situation with a missing POE filter. that would let someone accidently access your recordings if they are connected to your home DVR's MoCA network. Can you describe what you are seeing that causes you to think others are accessing? if you log into xfinity.com web site and select account then select users, are there any users shown there?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastAmira

Official Employee

 • 

2.3K Messages

1 y ago

Hello @ilovesaavedra14, thanks for reaching out to our Forums! I'm sorry to hear that you think someone has been accessing your online account. We definitely want to further look into this for you. @Rustyben, asked some great questions, would you mind providing those answers and we can go from there? 

 

We look forward to hearing back from you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

 • 

2 Messages

1 y ago

I think someone hacked my account. I changed my password, but can't get to anyone in tech support to help with deprovision. Is there a chat bot that can help?

Rustyben

Expert

 • 

24K Messages

1 y ago


@CXY22 wrote:

I think someone hacked my account. I changed my password, but can't get to anyone in tech support to help with deprovision. Is there a chat bot that can help?


go to xfinity.com and sign in. go to accounts, then users. Have any users been added there? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

1 y ago

I checked this, thanks. And no, there aren't other users, but if someone was logged in as me, using my credentials, how can I be sure that they get a forced log out after I changed the password? Are they forced to log in again, but won't be able to because I changed the password?

Official Employee

 • 

839 Messages

1 y ago

@CXY22  I recommend you enroll in two-step verification to ensure no one else is able to access your account:

https://www.xfinity.com/support/articles/enroll-2-step-verification

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

 • 

1 Message

10 m ago

Makes no sense Xfinity does not have this available for us to do but when you change your pw under a Netflix account it will kick out the users within that hour and Netflix is a movie streaming app not an Internet service provider smh 

Official Employee

 • 

839 Messages

10 m ago

Hi, this is a top enhancement we're building out, thanks!

 

 


@ChristyBlue2014 wrote:

Makes no sense Xfinity does not have this available for us to do but when you change your pw under a Netflix account it will kick out the users within that hour and Netflix is a movie streaming app not an Internet service provider smh 


 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here