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user_cfaf76
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5 Messages

Monday, September 5th, 2022 1:12 PM

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Log in loop for xfinity stream

I can not log into xfinity stream using Chrome, Firefox, or Edge. The sign in page is not normal. It is black with text only. I sign in and it loops back to that same sign in page. On ALL three browsers, I have cleared the cache. I have waited and tried again. This is not new. It happens about once a week and has been happening for over a year. Finally I give up, which is NOT what I'm paying for. This is the online app, not the mobile app. I see that a multitude of other customers are having the same issue, which leads me to believe it originates in the xfinity server, not anything I can do in my home to fix it.

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2 years ago

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CCBrian1

Contributor

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367 Messages

2 years ago

Hello @user_cfaf76 , thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you've been having issues logging into Xfinity stream online. I know I would be reaching out as well to find out what is going on. I'm happy to investigate this. Can you tell me what device you are using to log into Xfinity Stream? Are you able to use the Mobile app with no issues? 

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user_cfaf76

Visitor

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5 Messages

@XfinityBrianW​ 

I am using a laptop. The issue happens in Chrome, Firefox AND Edge.  (I have other issues with the Mobile app on my iPhone, sound dropping out and picture freezing, but that's not the question at issue here.) Thank you.

2 years ago

0

XfinityOrlandoM

Official Employee

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1.4K Messages

@user_cfaf76 

What happens if you true Microsoft or if you have an apple product & use safari

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_cfaf76

Visitor

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5 Messages

Edge is Microsoft. I don't have an apple product other than my iphone, but I have no trouble signing in on the iphone to my account and I use the app for streaming.

This is an intermittent problem, but it happens at least twice a week. I get knocked off my stream and can sign in again, whether it's the online stream app or xfinity billing or anything to do with xfinity. I just get that weird black iwith only white text for logging in. It just keeps looping to that. I will take a screenshot next time it happens.

2 years ago

0

user_cfaf76

Visitor

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5 Messages

Here is a screen shot of the weird log-in page

2 years ago

0

XfinityOrlandoM

Official Employee

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1.4K Messages

@user_cfaf76 

 

That’s very strange, let’s have you clear caches & cookies and sign back in and see if that changes anything 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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