Visitor
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5 Messages
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,
I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.
With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed, forcing me to scroll through hundreds of channels I do not subscribe to or watch just to find my preferred networks. Removing a fundamental navigation feature that has existed for years makes the app incredibly frustrating and difficult to use.
Workarounds like navigating to a separate "Saved" menu or managing lists exclusively on a mobile device defeat the purpose of having a streamlined television experience on a Smart TV.
As a paying customer, I expect basic usability functions to be maintained, not stripped away in updates. I urge your development team to restore the Favorite Channels guide filter to the Samsung TV app immediately.
XfinityQuemekia
Official Employee
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1.6K Messages
3 days ago
Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't confirm if or when this specific feature will be added back to the Samsung Smart TV app, please know that we have passed your feedback along. Customer input like yours is incredibly valuable!
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user_4m8w2n
Visitor
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2 Messages
3 days ago
on my Samsung TV an update for Xfinity happened and the guide is completely different and all my favorite channels are gone. What can I do to have my favorites back
6
Kathut
Visitor
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2 Messages
6 hours ago
Totally agree with the whole change
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Anonymous
Visitor
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1 Message
5 hours ago
I agree completely. Scrolling through 185 channels rather than just my favorites is a waste of time.
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user_cbkffw
Visitor
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1 Message
5 hours ago
Losing the Favorites feature makes xfinity very inefficient to use. I’ve been clinging to cable because of the ease of use. This motivates me to cancel.
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RDE
Contributor
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46 Messages
4 hours ago
The support person’s “advice” does
not work.
0