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09/22/2026 2:55 AM

Location Issue with Xfinity Stream App

I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home.  So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I select it. Help!

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user_eyvutbqqqqq

Contributor

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38 Messages

2 days ago

https://forums.xfinity.com/conversations/xfinity-stream-app/location-required-for-xfinity-stream-app/60821f2e048e670ca85ca7bd

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user_eyvutbqqqqq

Contributor

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38 Messages

2 days ago

Having same issue 

https://forums.xfinity.com/conversations/xfinity-stream-app/to-go-channels-not-working-or-any-channels-that-are-good-out-of-home/6aafe257dd349da1f57c3891?commentId=6ab2ddeadd349da1f5afbd51

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user_eyvutbqqqqq

Contributor

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38 Messages

2 days ago

Same issue and differs post from pass years

https://forums.xfinity.com/conversations/xfinity-stream-website/streaming-location-message-for-local-stations/6aad17d5c9d08d180ce18e57?commentId=6ab2ddf59137b7edd9835856

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XfinityDemetrise

Official Employee

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523 Messages

Thank you so much for sharing that with me. Please follow the steps below to send a direct message for further assistance. 

 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

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2 days ago

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cryan1970

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7 Messages

Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello,
I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Saving.”
My device information:
Device: Amazon Fire TV Stick 4K (1st Gen)
Fire OS: 6.7.1.1
Xfinity Stream: 8.16.0.4121
Location permission: Enabled for Xfinity Stream
The issue does not affect all channels. For example, ESPN, CNN and CW stream normally, while FOX, PBS and other local/location-dependent programming give me the Location Services error.
The affected programming works normally through Xfinity Stream on my laptop, so the issue appears to be specific to location verification within the Fire TV version of the Xfinity Stream app.
I have already tried the following:
Verified Xfinity Stream has Location permission enabled
Verified the Fire Stick and Xfinity Stream app are fully updated
Force stopped the app
Cleared the cache and app data
Restarted and completely power-cycled the Fire Stick
Uninstalled/reinstalled and reactivated Xfinity Stream
The problem remains.
This began only recently. The same Fire Stick, network and Xfinity account previously streamed these channels without this location error. I've also found reports from other Fire TV users experiencing similar new location-validation problems.
One potentially important detail is that the error asks me to change the location mode to “High Accuracy or Battery Saving.” Those are Android location settings that aren't available as options in Fire OS. Selecting “Update Settings” from the error screen also does not take me to any settings screen.
Since other TV Go channels continue to work and the affected channels work through Xfinity Stream on my laptop, could this please be escalated to the Xfinity Stream/Fire TV technical team to determine whether there is a location-validation issue with the current Fire TV app?
Thank you

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2 days ago

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user_eu3qqh

Visitor

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6 Messages

2 days ago

Add me to the list of affected subscribers.  tried to work with tech, and was a waste of time.  Offered up a solution of re-connecting to my home network.   I don't think he grasped the issue.  Asked for a escalation ticket and we shall see where this lands.  I will provide updates.

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XfinityDilary

Official Employee

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3.8K Messages

7 hours ago

Thanks for posting on our community forums, user_tweet. I can definitely understand how frustrating that would be, especially when you're trying to watch while away from home. Let's see if we can narrow down what's causing the issue. A few things I'd like you to check:

 

Is your Fire Stick running the latest software version? You can check by going to Settings > My Fire TV > About > Check for Updates.

Please verify that the Xfinity Stream app is up to date. If an update is available, install it and try again.

Try signing out of the Xfinity Stream app and then signing back in.

Restart the Fire Stick by going to Settings > My Fire TV > Restart.

If the issue persists, uninstall and reinstall the Xfinity Stream app.

Since the error mentions location services, are you using a VPN or location-spoofing service on the Fire Stick or your network? If so, please disable it and test again.

 

After trying those steps, let us know:

 

The exact wording of the error message.

Whether you're connected to a home Wi-Fi network, hotel Wi-Fi, or a mobile hotspot.

Whether the Stream app works normally when connected to your Xfinity home network.

 

With that information, we can help determine whether this is a location-detection issue, an app issue, or something specific to the network you're using while away from home.

 

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