@user_dei7lr Were you previously able to get your local channels? Which TV package are you signed up to? Or did you make any changes to your plan? Also, check the Xfinity app to see if any outages reported in your area.
Thank you for reaching out here @user_dei7lr. If you were able to get the local channels through the stream app previously you may need to uninstall and reinstall that app on your devices to see if that refreshes the information.
Having the same issue currently. Was able to see a handful of my local channels in the Live TV section of the stream app. Now it shows none after an uninstall/install; had only CBS before. Found NBC by searching but it's saying I need a subscription to watch, didn't last week.
Hi there, zoxflowers! We are happy to further help with the channels. We want those working for you! Have you made any changes to your account recently? Are you watching at home or away from home?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for clarifying @zoxflowers . If you could send us a direct message with your full name and the address we can look into the account and figure out what is going on.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_dei7lr I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue with the channel investigation.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
Problem Solver
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775 Messages
1 month ago
@user_dei7lr Were you previously able to get your local channels? Which TV package are you signed up to? Or did you make any changes to your plan? Also, check the Xfinity app to see if any outages reported in your area.
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XfinityJohnG
Official Employee
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1.8K Messages
1 month ago
Thank you for reaching out here @user_dei7lr. If you were able to get the local channels through the stream app previously you may need to uninstall and reinstall that app on your devices to see if that refreshes the information.
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