1 Message

Thu, Jul 15, 2021 2:26 PM

Local channels

Why do the local channels stop to stream every few minutes.  I can't even watch the weather for my area.  Been happening several months.  I changed out and put in all new equipment router/modem boosters.  Unplugged  plugged.  Nothing works.  Calling customer service is to much anxiety.  Looking for other  service options.


Official Employee


350 Messages

2 m ago

Hi there! I'd be glad to ensure that this gets looked into further and find out why your streaming pauses every few minutes. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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