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user_b3efd0
1st Topic

Visitor

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1 Message

Wednesday, October 13th, 2021 5:58 PM

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live tv not working

i can only get the stingray on tv go where are my live tv channels i have esstared my computor i have logged out and logged back in the problem is not fixed i am us

ing chrome

Question

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Updated 

4 years ago

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user_879e6c

Visitor

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1 Message

4 years ago

exactly same problem here in

central ca, someone failed to do their j o b ..

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XfinityThomasC

Official Employee

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2.6K Messages

Hello @user_879e6c! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

buddy0055

Visitor

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1 Message

4 years ago

Having the same problem and cannot get out of tv go. 

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XfinityRay

Official Employee

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3K Messages

Hello, @buddy0055. Thank you for letting us know you are also experiencing this issue. I have a couple of questions. Are you connected to your home wifi network on the device that you are using? Have you tried any troubleshooting steps so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

CCHeather

Problem Solver

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1.1K Messages

4 years ago

@user_b3efd0 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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