Visitor

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1 Message

Friday, January 30th, 2026 5:43 PM

live stream not working

My mom passed away in oct and we cancelled her account.  She lived in the same highrise as us but had a different apt number.  It now appears you have cancelled my ability to live stream also.  ???

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Official Employee

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2.5K Messages

1 day ago

@calllamp1 I'm sorry to hear about your loss. My condolences to you and your family. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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