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timothyq868
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3 Messages

Thursday, September 5th, 2024 3:30 PM

Limit reached

Got an error message on the Xfinity stream app on my iPhone.   Saysthat Limit Reached:: TVAPP-00249. Devices associated with this household are already playing the maximum number of concurrent video streams.  To stream a program or live tv on this device, you must stop playing on another device?

What does this mean?  I only have one x1 tv box, 1 amazon fire tv, 1 computer, 1 laptop, 1 iPad, and 1 iPhone all connected to Xfinity stream, yet I don't have all of them on all the time.  This only happens when I try to watch the local channels (CBS, ABC, and FOX).   I have at&t fiber as my current internet service provider, and this issue didn't  happen 2-3 months ago when I used Xfinity stream outside of my house.  When will this problem be fixed?

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Updated 

5 days ago

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Hummer333

New Poster

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15 Messages

3 months ago

Probably tied into the issue some of us are having with CBS ABC and Fox. 

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XfinityRay

Official Employee

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2.2K Messages

3 months ago

 

Hi there, timothyq868! I apologize that this is affecting you. Our engineers have identified this issue and are working to resolve it. We appreciate your patience while the team get this turned around. We will update the thread when we see it has been resolved. 

 

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XfinityMarcus

Official Employee

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998 Messages

2 months ago

timothyq868 just checking in, are you still seeing the Limit reached error on your end at this time?

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user_bghwkh

1 Message

2 months ago

TVAPP-00249 Code on screen with channel list now gone

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XfinityMarcos

Official Employee

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1.9K Messages

Hello user_bghwkh, thank you for including that error code you're seeing on your end, that helps a lot. Before we dive into some troubleshooting steps together, have you attempted any troubleshooting steps on your end? That way we avoid any repeat steps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_jecu23

1 Message

@XfinityMarcos​ is this why my internet goes offline at about 3:00am and comes back online at random times (8:00am to 12:30pm)?

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7 days ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_jecu23 The issue you're having seems to be unrelated to the related topic here. Please create a new post for internet connection issues and we'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

GJKar1331

Visitor

 • 

2 Messages

1 month ago

Same issue.  Only 1 device streaming and message Limit Reached TVAPP-00249.   (AI support chat needs some work to be useful in any proper troubleshooting)

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user_d6yqfu

1 Message

1 month ago

Same issue only 1 device streaming TVAPP-00249

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_d6yqfu, thank you for taking the time to reach out on social media.  I understand your concern with the error you're seeing, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_85psmh

1 Message

20 days ago

- is now November and I am still getting this VERY troublesome message that has me totally confused. I only stream on my iPad.  Should I just REMOVE the finite app from my iPhone?  If I do how will I communicate with xfinity when not at home with my iPad?  Have to my knowledge never received communication from xfinity regarding any “rules” about streaming, either?  Xfinity needs to reach out to its consumers.  AND the communication needs to be clear.t

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