It looks like your plan doesn't include any channels

I am getting this message when trying to watch a television show. How can I fix this issue?

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Responses

XfinityJosephA

Official Employee

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1.8K Messages

3 years ago

Hello, @user_cffd76, we appreciate your time and patience while getting all your channels working. I'm glad refreshing your services resolved the issue. Thanks for being a valued customer and enjoy your services!

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U

user_4c67c2

Visitor

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1 Message

3 years ago

I’m having this issue. How do you fix this?

2

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CCLysa

New Problem Solver

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617 Messages

Hi @user_4c67c2

We would be happy to help figure this concern out. What kind of device are you using for your cable service?

I no longer work for Comcast.

3 years ago

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user_cffd76

Visitor

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9 Messages

@user_4c67c2 It took 2 lineman, 2 techs and one new modem to fix this. The first tech told us the signal was too high and sent a lineman out to fix it. That didn't work so a second tech was sent and he told us the signal was too low and that he was sending another tech to fix it. That also didn't work. They finally gave us a new modem. I was trying to tell them numerous times that the modem was the problem. Once we received the new modem, the issue was fixed.

3 years ago

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Xfinity Stream Website

user_cffd76

It looks like your plan doesn't include any channels

XfinityJosephA

user_4c67c2

CCLysa

user_cffd76

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