Issues with crackle

Anytime, I am trying to watch a movie on crackle it gets to a certain point and says oh something went wrong retry and then I can never watch the rest of the movie

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Responses

CCElizabeth

Problem Solver

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908 Messages

2 years ago

Hello @user_63308d thank you for reaching out to our community about this. Is this issue occurring on the Crackle app through X1, the Xfinity Stream website or the Xfinity Stream app?

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S

SalGal313

Visitor

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1 Message

2 years ago

The Crackle app through X1. No message, just freezes. Please advise. TY

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@SalGal313 Thank you for letting us know you are having an issue with the crackle app on your X1 box. With some freezing issues, a refresh can help. You can take a look here for some of the options to do that from your end. https://www.xfinity.com/support/articles/x1-system-refresh

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2 years ago

0

Xfinity Stream Website

user_63308d

Issues with crackle

CCElizabeth

SalGal313

XfinityAmandaB

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