New Poster
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4 Messages
Issues streaming USA and Bravo from their websites
I am not able to stream the following networks from their respective websites or iOS apps: USA, Bravo, Syfy, E!, Oxygen, amd Sprout. I can stream other channels just fine. Does anyone have any suggestions on how to fix this?
Rustyben
Expert
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24.6K Messages
6 years ago
this LINK shows all available networks and only sprout is not listed. Let's pick one of the allowed and try to work on it. using USA open the app, sign out of the app, delete the app. reinstall the app, and sign back in to verify your subscription. working?
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benlozano
New Poster
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4 Messages
6 years ago
Sure thing, let's look at USA network. When I try to stream live TV on the iOS app, I get an error that says “An Error Has Occurred. A video error has occurred. Please try again later.” What's strange is that if I switchWi-Fi off and use my cellular connection, the app streams live TV just fine. I have tried deleting and reinstalling that app but I get the same result. I have also tried reseting my iOS network settings and the app still cannot stream live TV over Wi-Fi.
I tried streaming from the web on my MacBook Air and had a similar experience. Nothing but a black box appears where the video should be playing when I am on Wi-Fi. If I switch from Wi-Fi to tether to my phone's cellular connection, the video plays.
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Rustyben
Expert
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24.6K Messages
6 years ago
you quickly narrowed down the problem. something is set in the router that is currently not compatible. would you find out what the dns primary and secondary settings are set to? is the router part of the gateway? a rental?
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benlozano
New Poster
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4 Messages
6 years ago
This is on an Eero router. The Primary DNS is 75.75.75.75, secondary is 75.75.76.76
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Rustyben
Expert
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24.6K Messages
6 years ago
last check I can think of is to connect your laptop via ethernet directly to the modem. if it works ok but if not its still the router.
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benlozano
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4 Messages
6 years ago
Connecting directly to the modem doesn't work either. I've tried taking my laptop from work and connecting through the Wi-Fi there and it doesn't work either. They only way I have been able to get these networks to stream is through tethering to my phone or using a VPN app.
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Rustyben
Expert
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24.6K Messages
6 years ago
an official Comcast employee will usually reply within 72 hours of your first post. sorry we could not figure it out together.
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natethewiz
New Poster
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2 Messages
5 years ago
I'm also having an issue watching USA. The audio is contently repeating itself, the audio is also several off from the video (voices don't match up with mouths).
I'm hard wired to the router and have power cycled the router and computer, but issue still persists. I've also cleared all cache and cookies from the web browser.
Any advise would be appreciated.
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Rustyben
Expert
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24.6K Messages
5 years ago
that is an issue outside of Comcast (3rd party web site and 3rd party Streaming video). the audio and video are delivered in streams to your device and the device handles the timing. You would need to conatct USA/bravo for assistance. If i had this problem, I would try using different devices like smart phone/tablets or a chromebook etc to see if they experience the same problem.
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natethewiz
New Poster
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2 Messages
5 years ago
Thank you for that insight. I'll reach out to them. I'm sure they're going to tell me that it's xfinity's streaming service, but we'll see.
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nickingrao
Regular Visitor
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3 Messages
5 years ago
I'm having the exact same issue! Did you ever get this resolved?
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Rustyben
Expert
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24.6K Messages
5 years ago
see my post above for 7/30/2020
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nickingrao
Regular Visitor
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3 Messages
5 years ago
I'm having the same issue as BenLozano. Last update was Comcast was reaching out?
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