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user_4zp3gp
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4 Messages

Sunday, March 8th, 2026 3:16 PM

Issues logging in

I am having a similar problem.  Every time I try to login on iPad, which worked no problem for years, I get

Access Denied

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.a8463917.1772898739.f4ed604

https://errors.edgesuite.net/18.a8463917.1772898739.f4ed604

I have uninstalled, turned off vpn etc…. 
I am logged in on my iPhone so I know my acct is fine. 

any suggestions?

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3 months ago

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XfinityThomasD

Official Employee

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1.9K Messages

4 months ago

 

user_4zp3gp Have you tried to clear the cache/cookies on your browser, or a different browser, on your iPad? I ask since it sounds like there may be an issue with the saved data that may be corrupted and needs to be cleaned.

 

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user_4zp3gp

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4 Messages

Thank you for the reply. I tried that and used both safari and chrome. It worked no problem for years, then I logged out a few days ago and since then, I cannot get back in.  Everyone else in the family is in without issue but I keep getting access denied. Not making any sense. 

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4 months ago

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user_4zp3gp

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4 Messages

here is the progression

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4 months ago

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XfinityThomasD

Official Employee

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1.9K Messages

That does seem strange. Did you recently do an update on your iPad that others may have not, or vice versa?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_4zp3gp

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It’s possible that I have latest updates and they don’t yet, but app should still work with new iPad os, no? 

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4 months ago

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user_4zp3gp

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4 Messages

I get this every time I try to log in.

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4 months ago

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user_g8vhkz

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1 Message

3 months ago

I am having this same issue today

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XfinityQuemekia

Official Employee

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1.2K Messages

Hi there @user_g8vhkz, are you only having this issue when using your iPad or do you receive the error when using other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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