Visitor
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4 Messages
Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whether there's an existing engineering ticket.
StockBoy
Contributor
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25 Messages
1 day ago
comcast has known about this issue/problem for MONTHS (August 26th or even earlier) and does not care to inform us about what the actual problem is, why and when it first started, nor offer any other useful details for those of us affected who actually took the time to come here and try to help get it resolved.
some posts by users, relating to this, have been deleted. maybe there is something to hide that could cost comcast a lot more money than they want us to know about.
i mean, we're just the people who pay them to sustain their business and livelihoods for all employees and shareholders, but i'm sure they don't think they'll be the next Blockbuster Video. nobody ever does. look at how at&t has done since the internet was released by DARPA for public use. and now with Starlink just beginning.
some companies just don't learn. if you don't satisfy your customers, somebody else can, and will. without customers, there is no business to manage and live off of.
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XfinitySeth
Official Employee
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1.7K Messages
5 hours ago
Good day user_axtziq! Thanks for stopping by our community with the issues you ran into while using Xfinity Stream 🙌 I'm glad top hear you're taking advantage of the Stream platform as it's a great way to view your content, your way, but we definitely want to ensure all its features are working for you without issue. Can you start by letting us know when you first noticed the stream platform behaving like this?
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user_axtziq
Visitor
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4 Messages
5 hours ago
It started about 3 weeks ago. Everything was fine on my laptop with streaming for the last 10+ years before this
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