In-home network

Same problem: connected to my home wifi, unable to watch some content with that "Connect to in-home WiFi to watch" message.
To pre-answer some tech support script questions:

- Yes, I am sure I am connected to my home wifi

- Yes, I tried different devices:  tried to watch in a browser on a laptop, and Xfinity Stream app on my Adroid phone

- Yes, I tried to uninstall and reinstall the mobile app

- No, I have my own modem, but it is on Xfinity approved list, new top-of-the-line Arris T25

Please advise. 

---

@abqannie wrote:

I'm recording a program that I also want to watch on my iPad.  I have been able to do this previously, but now the "watch" option is grey.  I am at home, connected to my in-home network.  I have been able to do this previously.  Any suggestions?

 

Thanks,

 

Ann

---

for testing, can you play back on an iphone (app)  and a desk/laptop using the stream website? does the playback work on that device?

---

@Karaya wrote:

Same problem: connected to my home wifi, unable to watch some content with that "Connect to in-home WiFi to watch" message.
To pre-answer some tech support script questions:

- Yes, I am sure I am connected to my home wifi

- Yes, I tried different devices:  tried to watch in a browser on a laptop, and Xfinity Stream app on my Adroid phone

- Yes, I tried to uninstall and reinstall the mobile app

- No, I have my own modem, but it is on Xfinity approved list, new top-of-the-line Arris T25

Please advise. 

---

use the xfinity my account app. go to the internet tab and touch the gateway/modem listed. compare the 'serial number' shown to your gateway/modem's HFC MAC Address. is it exactly the same?

Yes, mac address is the same.

---

@abqannie wrote:

Yes, mac address is the same.

---

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Greetings, @abqannie! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are unable to watch a recorded program on your iPad through he stream app. We know how important it is to be able to watch your favorite program on the go or anywhere within the comfort of your home. I would like to see what's going on with this. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.