Regular Visitor
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3 Messages
In-home network
I'm recording a program that I also want to watch on my iPad. I have been able to do this previously, but now the "watch" option is grey. I am at home, connected to my in-home network. I have been able to do this previously. Any suggestions?
Thanks,
Ann
Karaya
New Poster
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5 Messages
5 years ago
Same problem: connected to my home wifi, unable to watch some content with that "Connect to in-home WiFi to watch" message.
To pre-answer some tech support script questions:
- Yes, I am sure I am connected to my home wifi
- Yes, I tried different devices: tried to watch in a browser on a laptop, and Xfinity Stream app on my Adroid phone
- Yes, I tried to uninstall and reinstall the mobile app
- No, I have my own modem, but it is on Xfinity approved list, new top-of-the-line Arris T25
Please advise.
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Rustyben
Expert
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24.6K Messages
5 years ago
for testing, can you play back on an iphone (app) and a desk/laptop using the stream website? does the playback work on that device?
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Rustyben
Expert
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24.6K Messages
5 years ago
use the xfinity my account app. go to the internet tab and touch the gateway/modem listed. compare the 'serial number' shown to your gateway/modem's HFC MAC Address. is it exactly the same?
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abqannie
Regular Visitor
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3 Messages
5 years ago
Yes, mac address is the same.
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Rustyben
Expert
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24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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XfinityMichaelC
Administrator
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4.4K Messages
5 years ago
Greetings, @abqannie! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are unable to watch a recorded program on your iPad through he stream app. We know how important it is to be able to watch your favorite program on the go or anywhere within the comfort of your home. I would like to see what's going on with this. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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