I'm trying to set up my modem and it says I'm not a Xfinity user

user_0r6ms2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some trouble getting your modem setup but we'll be happy to help. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message