Visitor
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1 Message
I'm looking for the answer
I cut the cable and just use Xfinity for the internet. I had no issues with Xfinity and no problem with my usage until someone at Xfinity came up with an idea to earn more revenue because everybody is cutting cable. Then a few years later Xfinity started texting me that I was nearing my limit on internet usage for the month. I was never informed about a limit for internet usage. It was unlimited. Now they are limiting my use of the internet. They said they were going to charge me for it. I thought it was a scam. My original bill was $49, then it went to $79 bill. Now it is $99. What the heck? I tried calling but they don't let you talk to people anymore. Now you have to chat with them. I was told that my old modem was the problem. I said it works fine but they said for my 400Mbps plan it did not work efficiently. They said I needed to upgrade to one of their modems for a monthly fee of course. I asked if I could by my own modem and they said "no" I had to rent their modem or I would have to pay extra. Looking into ATT or Verizon now.
XfinityKei
Official Employee
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1.9K Messages
2 months ago
@pgreider Thanks for bringing your concerns to our attention. I know unexpected bill increases are never fun. You're in the right place for a resolution on your usage plan, bill and equipment. Can you please direct message me your first and last name along with your full service address so that I can assist. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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