Nwzed's profile

Regular Visitor

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5 Messages

09/16/2026 5:25 PM

I only get stereo output from my receiver, no center channel when I stream youTube and Paramount+ both are premium subscriptions

Youtube & Paramount+ App app not outputting 5.1 Surround

Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and right channels are receiving audio. 

The issue is limited to Youtube and Paramount+ on the X1 Box. All other built in apps such as Netflix , Peacock, HBO Max, or Disney+ all properly output 5.1 surround. 

As a test, I played the same Youtube and Paramount+ content on my smart TV app and AppleTV and got 5.1 no problem. 

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Official Employee

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3.5K Messages

3 days ago

 

Hi there! Thank you for the detailed information and troubleshooting you've already done. I like watching my videos in surround sound too, so I can relate to the inconvenience this has caused. Let's get this fixed. Based on what you've described, it sounds like the issue is isolated to the YouTube and Paramount+ apps on the X1 box, since Netflix, Peacock, Max, Disney+, and your other devices are all properly outputting 5.1 surround sound. To help us investigate further, can you confirm whether this behavior started recently or if it has always occurred with these two apps? Also, are you seeing the issue on multiple programs within YouTube and Paramount+, or only with specific content? Since you've already tested the same content on your TV's native apps and Apple TV and confirmed 5.1 audio is working there, that information will be very helpful in determining whether we're dealing with an app-specific issue on the X1 platform. 

Regular Visitor

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5 Messages

It appears it is with multiple programs on YouTube and Paramount+.  I tried movies, TV shows and general YouTube videos and they all lack the 5.1, no center channel, only left and righ stereo speakers. I'm not sure if it was always there or just started. It appears to be an app-specific issue on the X1 platform.

Official Employee

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1.6K Messages

Some apps are reliant on native TV sound/speaker settings as opposed to built-in settings within the app itself, so that could also be a possibility considering you're not seeing the option at all when in YouTube or Paramount+. If you're using a smart TV or any TV that has the ability to pull up some form of quick menu that gives you sound settings, you may see the 5.1 option there. Please let us know if that applies to you 👍

Regular Visitor

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5 Messages

I will check. Earlier searches suggested I could change the sound settings from the APP on my phone, but I have not been able to locate the setting or change it.

Contributor

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46 Messages

50 minutes ago

I have the same problem with Peacock Premium Plus.

Box:  XG1v4-A

I started a couple shows to check.  "The Americas" and "6 Nations Rugby" are fine.

"Forensic Files" and "Jeopardy" have no center channel output.  I checked both these show on my Nvidia Sheild and the channels are mapped properly.,

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