1 Message
I just subscribed to streamsaver plus. I am unable to activate apple tv plus after about 2 hours of trying. any ideas
I cannot activate apple tv plus even after talking to 2 support people from xfinity. I had no problem with Netflix and Peacock. I have added Apple tv app, then deleted, and added back several times. tried taking a picture of the qr code and doing it that way. cleared cache out of phone and tried. no luck. tried to do it via computer with no luck
XfinityRay
Official Employee
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2.2K Messages
3 months ago
Hi there, user_pl4tws! Congratulations on getting StreamSaver Plus! That is an awesome bundle! We certainly want all 3 apps working for you! Those are all great troubleshooting steps to try. Did you already have an active subscription to Apple TV+ before getting StreamSaver Plus or is this your first time signing up for that app?
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user_rfu3ys
1 Message
2 months ago
I'm having the same issue with Apple TV and Peacock. Customer service seems to be clueless about how to resolve the issue. I didn't have any issue with Netflix. This is so frustrating.
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user_55edf6
1 Message
30 days ago
I am unable to get Apple TV Plus to work properly through Stream Saver. I think it may have been associated with the wrong Apple ID. When I sign in to Apple TV Plus with my Apple ID it shows I have no subscription. When I go to comcast page and log in to activate Apple TV Plus it shows that it is already active. I have been online with a live agent and they assured me that the account was reset and that it would work in an hour. I am still having the same issue. Peacock and Netflix seem to be ok. Can someone please help? Thank you
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user_yqi8lh
4 Messages
22 days ago
Okay guys, after trying everything and talking to customer service, I gave up. Then, I started thinking...
So, if you aren't using an apple device, that is the problem.
You can do everything else pretty easy on android. You follow the same directions using an apple device, and it works! It doesn't even have to be your device. I mean, a mobile device app.
(edited)
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