1 Message
I have been billed for a pay per view I did not sign up for and have never used.
I called and was told even though it is on my bill and due on 9/23, I cannot dispute it until after I have paid that bill. That makes no sense and I want this fixed.
XfinityDilary
Official Employee
•
1.8K Messages
1 year ago
Hey, @user_953c3a. Thanks for posting on our community forums. I'm sorry to hear about the unauthorized charge. We'd be happy to review the account. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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