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user_0xpj2a
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Monday, October 21st, 2024

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I cant log into paramount plus on Xfinity

I cant log into paramount + on my Tv. It asks me to put in the log in information and all I get is the spinning circle. I try to connect using the QR code and then attach my service provider and Xfinity isnt one of the choices. 

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4 months ago

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XfinityEmilyB

Official Employee

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2.3K Messages

10 months ago

@user_0xpj2a Welcome to our community forum! Thank you for reaching out so we can answer your questions about accessing the Paramount+ app from your TV. While we’d love to make all content available to you through network streaming apps and websites, it requires an agreement with each network. If we don’t have an agreement set up, we’re unable to provide you access to their app or website and Xfinity will not appear as a service provider.

 

You can view a list of the network apps and websites that we support here. Have you set up a personal account directly through Paramount+ so you can access your favorite content from your TV?

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user_0xpj2a

2 Messages

I have the app on the tv. It requires me to log on via the QR code or my laptop/phone. I cant on my phone because Xfinity isnt one of the providers listed. So I go on my laptop and enter the code shown and the black screen shows up with the spinning circle forever. It never loads. I can access it directly on my laptop or phone but not the Tv with the Paramount+ app. 

10 months ago

0

XfinityEmilyB

Official Employee

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2.3K Messages

@user_0xpj2a Thank you for keeping me posted so we can continue working together. Are you able to use the username and password that you used to access the content on your laptop to sign into the app on your TV? Please keep in mind, you will not have the option to sign in with your provider, you'll need to enter the username and password that you set up through your separate Paramount+ subscription. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

user_1lbdiv

1 Message

So I have Paramount + as part of my service from Xfinity - it is part of my bill. However, I can't login to Paramount Plus because Xfinity is not listed as a provider. 

How do I activate the Paramount + service?  If I create an account with Paramount +, then they will bill my credit card and I will be paying for the service twice (one with Paramount + and once with Xfinity). This is a real problem - what is the fix?

7 months ago

XfinityEricB

Official Employee

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2.5K Messages

 

user_1lbdiv Have you logged into the Paramount plus on our box to create a login for the app at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

0

bigbelt

New Poster

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5 Messages

9 months ago

If we are paying for the service through xfinitiy - the login should be working through the xfinity service as the provider.  We are already being charged for this service and if you set up a new one with Paramount+ they will also charge you for their service

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user_odbm5d

1 Message

8 months ago

Completely agree. I don’t want to hand paramount my credit card and personal information and hope I don’t get double billed. I spoke with Xfinity and they suggested I do that and call for a credit and works fix itself after one month. I am not confident in that. Not sure why Xfinity is but listed as one of the providers. Many others are there

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macmkaz

New Poster

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2 Messages

6 months ago

Same problem here. Any resolution yet?

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XfinityEmilyB

Official Employee

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2.3K Messages

@macmkaz Thank you for visiting our forum with your questions about logging in to Paramount Plus. While we’d love to make all content available to you through network streaming apps and websites, it requires an agreement with each network. If we don’t have an agreement set up, we’re unable to provide you access to their app or website and Xfinity will not appear as a service provider.

 

You can view a list of the network apps and websites that we support here. Since Paramount Plus is not listed, please create a personal account through the network so you can log in, subscribe, and enjoy their content :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_gdaapp

1 Message

I pay for Paramount + through Xfinity.  How do I access it?  It’s a simple question that deserves a simple answer. 

6 months ago

0

XfinityBradM

Official Employee

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972 Messages

@user_gdaapp My colleague, @XfinityEmilyB provided a great explanation as to why you're unable to view Paramount+ through our service as we do not have an agreement with that provider's app currently. Showtime + Paramount that is included with the Showtime premium channel is a different service from the Paramount+ app and in order to view that content you would need to subscribed directly to their app and watch on any smart device that supports it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_l32ahu

1 Message

5 months ago

So why pay Xfinity ?  I have the sa

me issue. The answers are ridiculous 

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user_bgj91d

Visitor

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1 Message

4 months ago

Yes, Whay happened, why did paramount plus suddenly stop working? I was fine quite recently.

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

user_bgj91d As our awesome @XfinityEmilyB highlighted in her post, we currently do not have an agreement with Paramount Plus as a streaming App. There is also a link (https://www.xfinity.com/support/articles/online-tv-through-partner-sites) that shows you what streaming apps we currently support on our platform. This list may change in the future, but for now, if you want to access Paramount Plus as a Streaming App, you would need to subscribe to it directly and use a device that supports the app. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_fpf8o3

Visitor

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1 Message

I am having the same problem with paramount plus. If xfinity doesn’t have a contract with paramount plus, why do they offer a subscription? I haven’t been able to access paramount since mid/late March but I’m still charged a monthly subscription fee for it on my xfinity bill. What is the solution? I just want to watch P+ on my tv. 

4 months ago

0

XfinityVianney

Official Employee

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2.4K Messages

The app would be available as a paid options which you can read about here: https://www.xfinity.com/support/articles/x1-flex-paid-movies-apps. To confirm, did you sign up with Paramount+ directly, or do you have Paramount plus with Showtime as part of your subscription? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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