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user_0xpj2a
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Monday, October 21st, 2024 1:55 PM

I cant log into paramount plus on Xfinity

I cant log into paramount + on my Tv. It asks me to put in the log in information and all I get is the spinning circle. I try to connect using the QR code and then attach my service provider and Xfinity isnt one of the choices. 

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1 month ago

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XfinityEmilyB

Official Employee

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1 month ago

@user_0xpj2a Welcome to our community forum! Thank you for reaching out so we can answer your questions about accessing the Paramount+ app from your TV. While we’d love to make all content available to you through network streaming apps and websites, it requires an agreement with each network. If we don’t have an agreement set up, we’re unable to provide you access to their app or website and Xfinity will not appear as a service provider.

 

You can view a list of the network apps and websites that we support here. Have you set up a personal account directly through Paramount+ so you can access your favorite content from your TV?

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user_0xpj2a

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I have the app on the tv. It requires me to log on via the QR code or my laptop/phone. I cant on my phone because Xfinity isnt one of the providers listed. So I go on my laptop and enter the code shown and the black screen shows up with the spinning circle forever. It never loads. I can access it directly on my laptop or phone but not the Tv with the Paramount+ app. 

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1 month ago

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_0xpj2a Thank you for keeping me posted so we can continue working together. Are you able to use the username and password that you used to access the content on your laptop to sign into the app on your TV? Please keep in mind, you will not have the option to sign in with your provider, you'll need to enter the username and password that you set up through your separate Paramount+ subscription. 

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