I can’t activate my streaming channels in my new home

user_0b3jns, hello there and thanks for reaching out here. I apologize about your experience and understand that accessing those channels are a big need. I'd like to do some troubleshooting with you. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions.