user_xf87qd Thanks for reaching out! You should be able to log into your Xfinity account through the web portal, and request a refund for your Xfinity On Demand purchase or rental. Here's an article that will walk you through the steps. Xfinity On Demand purchase and rental credit
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XfinityMartyR
Official Employee
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1.4K Messages
4 months ago
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BruceW
Gold Problem Solver
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25.9K Messages
4 months ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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