Thanks for meeting us here in our community about your Disney+ and Hulu app issues, @user_ad02d3. We're happy to assist. Can you tell me if you're watching these apps on your Xfinity cable boxes? Does this happen if you stream on your tablets, phones, or other mobile devices?
there are multiple threads on this forum, dating back years, describing the same issue. why hasn't this been addressed?
The cable box has a Disney+ icon. When you click it and navigate to the show you want to watch, the show will play up to the commercial break and sometimes freeze on a black screen or sometimes play one or two ads and then freeze at the end of an ad, with several seconds remaining on the little clock. You have to back out and go to the home screen and click on the show again and resume playing. Sometimes it will land right back on the ad and you have to repeat this all over again. Sometimes it will land on the show but several minutes ahead of where you left off. If you rewind you have to be very precise because if you go past the ad, this whole ordeal begins again. I have gone to the settings and changed data usage from automatic to moderate as one of the MANY threads has suggested but this did not change anything.
Hello @sendtorich, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Have you tried on your Xfinity X1 or Flex box, to clear the locally stored data and cookies in your device settings?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityLinda
Official Employee
•
2.7K Messages
13 days ago
Thanks for meeting us here in our community about your Disney+ and Hulu app issues, @user_ad02d3. We're happy to assist. Can you tell me if you're watching these apps on your Xfinity cable boxes? Does this happen if you stream on your tablets, phones, or other mobile devices?
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Miss-T
Regular Visitor
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2 Messages
2 days ago
I have this problem also. I am playing on the cable box using the Hulu app and the Disney+ app - both freeze when loading commercials.
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sendtorich
Frequent Visitor
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10 Messages
2 days ago
there are multiple threads on this forum, dating back years, describing the same issue. why hasn't this been addressed?
The cable box has a Disney+ icon. When you click it and navigate to the show you want to watch, the show will play up to the commercial break and sometimes freeze on a black screen or sometimes play one or two ads and then freeze at the end of an ad, with several seconds remaining on the little clock. You have to back out and go to the home screen and click on the show again and resume playing. Sometimes it will land right back on the ad and you have to repeat this all over again. Sometimes it will land on the show but several minutes ahead of where you left off. If you rewind you have to be very precise because if you go past the ad, this whole ordeal begins again. I have gone to the settings and changed data usage from automatic to moderate as one of the MANY threads has suggested but this did not change anything.
1
0