U

Visitor

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1 Message

Saturday, November 5th, 2022 1:08 AM

Closed

How to use xfinity stream on Samsung tv

I just purchased a new Samsung television. I went through the set up process and downloaded the xfinity stream app. When the app launches it goes straight to the TVLand channel and I am unable to change the channel. I have contacted xfinity and they have not solved the problem. Please help. 
I never had a screen that looks like the following taken from the instructions on the xfinity site. 

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Official Employee

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2.3K Messages

2 years ago

Hey there, @user_643356. Congratulations on your new TV! That is always a super fun time! We are happy to assist you with the app. If you login to the Stream app on another device such as your phone is it working normally or does the same thing happen? When TV Land comes up are you seeing a program play or just the channel information?

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