11/08/2026 9:30 PM

how to use the new streaming app

What happened to my favorites list? How can I get them back?

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Official Employee

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2.8K Messages

5 hours ago

Hi @Xfinikiw754kib329! If you've recently updated to the new Xfinity Stream app (version 4.3.0+), open the app or portal and go to Saved > Favorites to view all TV shows, movies, and sports teams anyone in your household added. To re-add an item: Search for the program or team, open its details, and choose Add to Favorites (or from Live TV select Info > Add to Favorites). To remove, choose Remove Favorite. Please let me know if this helps. 

Contributor

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48 Messages

@XfinityEva I think you are off a few versions. Like five. The "current and recently updated (if you want to call it an update)" Xfinity Stream app released yesterday which the OP is referring to is version 9.0.0. I think you and other Xfinity Forum members need to update your devices so you can see what the customers are seeing and complaining about.

Visitor

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1 Message

5 hours ago

Does it still show recently viewed?

Visitor

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2 Messages

5 hours ago

Where's the favorite channels ootion in the Guide?

what a Dreadful redesign.  The screen is overcrowded with images, the text is too large, the 10-second advance is ridiculous, and the intuitive features that nade the previous app an exemplary example of good design are gone.

Visitor

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1 Message

5 hours ago

If you have ever had the misfortune of using the Xfinity streaming app, you'll know what I mean. It is hands down the worst streaming service of them all, including Pluto which is free. When traveling you have to go to something stupidly called TV Go Channels where you get only a small fraction of the channels we pay for. NBC, CBS are nowhere. These are stations I can get FREE through rabbit ears, yet not through the Xfinity service our HOA pays for. Even on the Pluto Streaming app, when you go down through the long list of channels available on their Live TV Guide, which ever channel you hover over plays what is on that channel. Xfinity streaming app? Nothing. Just a cheap guide that displays a time several hours off. I sincerely hope our HOA does not continue with Xfinity when this current contract is up. Believe me, I am putting the word out.

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