Visitor
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1 Message
how to get charge removed for movie I did not rent
I received an email with subject: Here's your On Demand receipt. The email read: We hope you enjoyed the show! Thank you for your recent rental of Hairspray HD movie for $5.99
Knowing that I had not ordered any movies, I was suspicious of the invitation that said "If you didn't make this purchase, please click here to chat with Xfinity Assistant" because when I clicked on it, it asked me sign in. I was already signed in. Couldn't look more phishy for an average senior adult trying to be online-wise.
I don't know how to navigate the xfinity website since most everything about any question simply points you to an article that doesn't seem to have anything to do with the issue. I have now spent two hours of my life that I will never get back trying to chase this down. The fact that I have a work deadline to get done today but am concerned that this is a security issue that I need to get handled is not a good thing.
HELP.
XfinityBradM
Official Employee
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1.6K Messages
3 hours ago
@user_cl3pwk Did you verify if the charge was showing on your upcoming statement? That would ensure you're able to confirm if it was a scam for your information or not. If you find that email and link is malicious we would advise resetting your Xfinity ID password and/or reaching out to our Customer Security Assurance team for additional assistance with your account security concerns.
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