How to Access Free this Week via Xfinity Stream on Fire TVs?

We have Xfinity Internet, Xfinity Cable for a TV, and Xfinity Mobile for Android Phones. I can access the Free this Week network on my Cable TV, but NOT on my Fire TVs at home (hard wired to our Xfinity Internet) or Mobile Devices, via the Xfinity Stream App. I have spent hours trying to solve this, and another 30 minutes navigating this forum to ask this question. This is VERY frustrating!

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XfinitySeth

Official Employee

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391 Messages

2 days ago

Hey there user_hzfeme! I'm definitely glad to hear you're informed about taking advantage of the free offerings from Xfinity week to week, and appreciate you coming to us with the problems you were having with it! To access Free this Week via Xfinity Stream on Fire TVs, follow these steps:

Ensure you have an Xfinity subscription and the Xfinity Stream app installed on your Amazon Fire TV.
Sign in to the app using your Xfinity ID and password.
Once logged in, navigate to the **Featured** row to find the special collection of content available for Free this Week.

Note that most content can be viewed both in and out of the home, but some may be restricted to in-home viewing only. If you run into issues at any point through these steps, please let me know where 👍

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user_hzfeme

Visitor

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5 Messages

Thank you. I can tell you its step #3 that is failing. I can see all my DVR recordings, activity, and get live TV via Xfinity Streaming on my Fire TVs and Mobile Devices. So what is missing in my experience, as I stated in my original post, is the Free This Week DOES NOT show up on the Featured Section of my Xfinity Stream. So I need further guidance from Xfinity.

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11 hours ago

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XfinityAmandaB

Official Employee

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2.5K Messages

user_hzfeme Thank you for confirming you are using those steps. Have to checked to make sure your Stream app is up to date? Sometimes, missing content can be related to the app version.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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user_hzfeme

Visitor

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5 Messages

You tell me please.

Mobile: 8.11.0.2194, compatible with my device. No Free This Week in Featured section of app.

Fire TV in home: 8.11.0.2199, No Free This Week in Featured section of app

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3 hours ago

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XfinityEva

Official Employee

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1.9K Messages

It looks good on both, thank you for checking!

Let's take a look at your account directly, can you please send us a direct message with your full name and service address? We can return here to update the community on what we found to be the issue/resolution afterward.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

2 hours ago

0

Xfinity Stream Website

user_hzfeme

How to Access Free this Week via Xfinity Stream on Fire TVs?

XfinitySeth

user_hzfeme

XfinityAmandaB

user_hzfeme

XfinityEva

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