7 Messages

Tue, May 4, 2021 6:59 PM

How do you issue an error ticket for stream?

Stream stopped working around noon today.  I have tried different browsers on different computers as well as an app on an apple device and it would not work on any of them.  There is no way or option to submit an error message or complain about xfinity stream.

For the last 21 days in a row I have been without internet, TV, stream, or a combination of those for at least 30 min.  21 days where something broke.  This service just gets worse and worse every single day.


Official Employee


2.4K Messages

1 m ago

Hey there, @user_0c30b3


Thank you for taking the time to reach out to us over the forums. Our team will do our very best in helping you out. When it comes to issues like this, what we would want to do is make sure your services are working in order to make sure your experience with the Stream app is great! 


Let's take a deeper look into your account. Can you please send our team a private message with your full name and the address number



• Click the "Peer to peer chat" icon or https://comca.st/3tqWkJe
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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