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Gjuhi
1st Topic

Visitor

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2 Messages

Monday, October 13th, 2025

how do i unlink my peacock account from my xfinity account?

i accidentally activated the service with a different email address and i want to unlink the accounts now so i can activate the service on the right Peacock account. every time i try in the activate services page, it gives me an error message that just says to try again and i have tried with different computers in different locations on different days and nothing is working

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Updated 

10 days ago

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XfinityThomasA

Official Employee

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3K Messages

24 days ago

 

Gjuhi - Hello! Thank you for your detailed message and reaching out to us here for help with your account. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_3yql3d

Visitor

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1 Message

I NEED HELP WITH PEACOCK TOO AND CANT GET A PERSON TO TALK TO !

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23 days ago

0

user_rum75a

Visitor

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1 Message

SAME BOAT. I have been on the phone for hours and NO ONE can help me. I have been transferred to multiple people on the phone and no one can seem to unlink my subscription

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19 days ago

0

user_w019qh

Visitor

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1 Message

@XfinityThomasA​ 

"Click the "Direct Message” icon (upper right corner of this page)"

There is no "Direct Message" icon.  There is an account button and a notifications button.  That's it.

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12 days ago

0

XfinityMartyR

Official Employee

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2.7K Messages

 

user_w019qh We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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