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user_an6nkn
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4 Messages

Tuesday, October 28th, 2025 11:30 AM

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How do I cancel Peacock Premium plus when I have an Internet only subscription?

I have been unable to cancel Peacock for 4 straight months now. I have tried the following:

1) I have tried to cancel online, but the website errors out when trying to cancel the subscription. 

2) I have called customer service each month. Each time I was assured the the subscription was removed only to have it show up on the bill the next month. 

3) I have texted with customer support and also assured the subscription was cancelled (last reference # 53938888605111280)

I am looking into other options, but I wanted to see if there is any help I could get through this forum before taking any formal escalation paths. 

I would greatly appreciate any assistance that could be provided with this situation. Thanks!

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Updated 

8 months ago

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XfinityJoe

Official Employee

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1.4K Messages

9 months ago

Good morning @user_an6nkn our team will be happy to help. What error messages are you receiving when trying to cancel  Peacock Premium online? 

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user_an6nkn

Visitor

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4 Messages

I see the following message when i go to "manage plan" --> "customize your plan--> "Streaming". The message flashes over and over in perpetuity. This happens on multiple PCs and via different browsers (MS Edge and Chrome). So I can't even get to a screen where I can try to cancel Peacock. 

9 months ago

0

XfinityJoe

Official Employee

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1.4K Messages

 @user_an6nkn 

Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

9 months ago

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user_an6nkn

Visitor

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4 Messages

sent name and address via DM

9 months ago

0

user_an6nkn

Visitor

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4 Messages

I followed the instructions and it seemed like everything was great on October 30th. The website showed the Peacock Premium plus expiring on 11/17. 

Then... I log into my Xfinity account on 11/20 and there it is again. It shows I have Peacock premium plus and being charged an additional $16.99. What is going on with this?????

8 months ago

0

XfinityTommy

Official Employee

 • 

3K Messages

user_an6nkn I can easily take a look for you, and rest assured, we can get this figured out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

8 months ago

0

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