How can I reset my purchase pin?

There is no way to reset a purchase pin on the app or on the website. The customer service agents in the store, on the phone and chat can NOT help you. There is nothing you can do but get a cable box that you do not want. Do not let them give you the run around. They are lying to you.

I too am having this same issue and have been on the phone with Xfinity for a total of 20 hours and I’m no closer to getting the ability to reset my purchase pin on my mobile device as well as my smart tv app. Both had to be created individually for each device, one PIN doesn’t work across all devices.

I’ve tried deleting the app and reinstalling it to no prevail. Xfinity needs to add the ability to recover a lost or forgotten purchase pin just like a forgotten or lost password.

The Xfinity community reps love to rehash a copy and paste answers from a computer prompt. Don’t the reps here know most of us are educated enough to do a little research because asking a question.

ive tried everything in your link and it doesn’t work. Xfinity Stream App doesn’t allow you to reset your purchase pin without knowing the old purchase pin. So there is NO WAY to reset it without the old purchase pin and if I knew what the old one was I wouldn’t need to reset it now would I…ol

this is a very simple fix on Xfinity’s end. Simply allow us the ability to recover the pin or add a Forgot purchase Pin link to recover it. Because now I cat spend my money on Xfinity because of the purchase pin. I guess in a way it’s a blessing it saves me money because I can’t remember my old pin and Xfinity reps don’t know how to recover or reset it from the administrative end of things. So I guess I’ll use another platform and spend my money there!