How can I reset my purchase pin?

How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.

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XfinityThomasA

Official Employee

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3.5K Messages

60 minutes ago

Hello, user_1ti7gq! These articles detail how to turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box, and how to Manage and reset X1 and Stream PIN settings online.

Turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box

Manage and reset X1 and Stream PIN settings online

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user_1ti7gq

Visitor

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3 Messages

THIS DOES NOT WORK! Idk why everyone keep posting this!

(edited)

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23 minutes ago

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XfinityThomasA

Official Employee

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3.5K Messages

user_1ti7gq - Can you walk me through the steps you're taking and share any error message or code you're recieving along the way?

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18 minutes ago

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Xfinity Stream Website

user_1ti7gq

How can I reset my purchase pin?

XfinityThomasA

user_1ti7gq

XfinityThomasA

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