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Supadave718
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11/09/2023 1:19 PM

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Horrible buffering Xfinity stream app

Using the stream app in my home on a Firestick plugged into a projector, and it has been buffering like every 2 minutes or so. I have the gig plus plan, and all the other apps on the Firestick work perfect. Is Xfinity buffering the app because they want to encourage cable boxes, which I have 3 in my home. My monthly bill is approximately $370 a month.  

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3 years ago

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Supadave718

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4 Messages

3 years ago

I wanted to add that this happens when watching programs I have DVR'ed.

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XfinityRoberto

Official Employee

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2.6K Messages

Hi there and welcome to Comcast @Supadave718. I am sorry to hear that you are having troubles with the Xfinity Stream App. You are in the right place and I am happy to assist you today. Have you tried to uninstall the app and install it back? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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Supadave718

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4 Messages

I have uninstalled and reinstalled the app. I have also cleared all the data, and cache several times.

3 years ago

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XfinityBillie

Official Employee

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4.5K Messages

@Supadave718 Thank you for confirming you've tried those troubleshooting steps. I'd like to do a little further in depth troubleshooting, as well as help you take a look to see if we may have options to help you reduce your billing. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

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