Visitor
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1 Message
help
I have been trying to resolve a plan/pricing issue with Xfinity for almost 3 weeks. Have had the account for 40 years. Xfinity made an incorrect change to that account. Have spent about 10+ hours on the phone trying to resolve the issue created by Xfinity. Have spoken with at least 20-people who have said they can help - to NO avail. I have told the story multiple times to your employees who do nothing but transfer me to another person or disconnect me after an extended wait time.
They all go through the same story & wind up saying it's the wrong department.
After 40-years with this account I finally understand why people are transferring to utube.
XfinityMarshante
Official Employee
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885 Messages
1 month ago
Hello @user_f0n3pg, thank you for taking the time to leave a post. Sorry for the frustration and time you’ve experienced while trying to resolve this issue. I understand how upsetting it must be to spend nearly three weeks and countless hours on the phone. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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