help

I have been trying to resolve a plan/pricing issue with Xfinity for almost 3 weeks.  Have had the account for 40 years.  Xfinity made an incorrect change to that account.  Have spent about 10+ hours on the phone trying to resolve the issue created by Xfinity.  Have spoken with at least 20-people who have said they can help - to NO avail.  I have told the story multiple times to your employees who do nothing but transfer me to another person or disconnect me after an extended wait time.

They all go through the same story & wind up saying it's the wrong department.

After 40-years with this account I finally understand why people are transferring to utube.