Skip to main content
D3bbi3R's profile
D3bbi3R
1st Reply
1st Topic

New Poster

 • 

4 Messages

Friday, November 28th, 2025 11:08 PM

help with our xfinity subscription

How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1. 

Question

 • 

Updated 

29 minutes ago

1

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

254 Messages

1 hour ago

Hello there! Thanks for reaching out expressing your concern. It would be a pleasure for us to help you. We do apologize for the miscommunication - with proceeding, you are stating you all had a cart. Is this based on a change of service to your current plan? 

3

0

D3bbi3R

New Poster

 • 

4 Messages

Our plan had expired and I was trying to update a new one. I had put the items we wanted in our basket and was trying to check out. It kept automatically adding X1 which we do not want, so all we needed help with was to get the X1out of the basket. The lady said she did not have available the offer in the basket. She lied to me. I took photos of the text conversation. She hung up on us when I would not take her offer. 

Like

Reply

1 hour ago

0

XfinityChelseaB

Official Employee

 • 

2.1K Messages

@D3bbi3R, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

54 minutes ago

0

D3bbi3R

New Poster

 • 

4 Messages

@XfinityQue​

Our plan had expired and I was trying to update a new one. I had put the items we wanted in our basket and was trying to check out. It kept automatically adding X1 which we do not want, so all we needed help with was to get the X1out of the basket. The lady said she did not have available the offer in the basket. She lied to me. I took photos of the text conversation. She hung up on us when I would not take her offer. 

Like

Reply

29 minutes ago

0

forum icon

New to the Community?

Start Here