Kellieg70's profile

Regular Visitor

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2 Messages

Sun, May 5, 2019 1:00 PM

Help ComcastElla

I don't have the envelope to send you a private message I've researched all of the answers on this issue and none of them have worked for me. I was on the phone with Comcast for over an hour and a half today and no fix. Here is the error message I'm receiving on all of my Roku devices when I launch the Xfinity streaming app. I've checked the serial number of my router and it matches my Comcast app information.

"This device can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone, tablet or laptop to watch on the go anytime you like - Error createDrmSession.403-102"

Can you private message me so I can send you my account information to look into this for me please? Thank you!!

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Responses

Regular Visitor

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2 Messages

2 y ago

Thank you!
CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

Hi, Kellieg70! Welcome to our community! I can definitely check your account and see what causes an Out-of-Home error. I got your private message (Thank you. @RobertWy) and will reply back in a second. 

CCElla

Silver Problem Solver

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3.3K Messages

2 y ago

@Kellieg70 - In your last message you mentioned that your issue is resolved. I hope you haven't had any issues but if you do - please feel free reach me at any time. Have an awesome week 🙂 

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